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I am working for Witness Systems a US Voice Recording and Performance Optimisation Solutions company based in Atlanta Georgia working out of their UK Leatherhead office.

I am a Senior Solutions Consultant looking after the Major Account team.

This first thing I was tought when I joined the company was a little bit of the American language 'you awl' means "you will" and 'all you awl' means "you all will". and I thought I would share it with you too

Witness Systems is a leading global provider of performance optimisation software and services. The company provides the contact centre industry's first integrated performance optimisation software suite to help global enterprises capture customer intelligence and optimize workforce performance. The browser-based eQuality® software is comprised of compliance, high-volume and business-driven recording solutions for customer contact centres and IP telephony, as well as performance analysis and e-learning applications. The closed-loop suite enables companies to capture and retrieve, learn and train, and report and analyse customer interactions and back office transactions to develop staff, generate revenue, reduce costs, and achieve greater customer retention and loyalty. An integrated business consulting, implementation and training methodology provides services to support an effective, rapid deployment of eQuality that enables organizations to maximize their return on investment.

Please follow this link to find out more.


Witness Systems
click the picture to
Visit Witness


 

 

 

 

© 2005 Ian Tyson

  page updated - 27 Mar 2005